{"id":2188,"date":"2023-07-18T07:32:48","date_gmt":"2023-07-18T05:32:48","guid":{"rendered":"https:\/\/hotpay.pl\/blog\/?p=2188"},"modified":"2023-07-18T07:32:49","modified_gmt":"2023-07-18T05:32:49","slug":"withdrawal-button-czy-twoj-sklep-online-czeka-zmiana","status":"publish","type":"post","link":"https:\/\/hotpay.pl\/blog\/withdrawal-button-czy-twoj-sklep-online-czeka-zmiana\/","title":{"rendered":"Withdrawal button – czy Tw\u00f3j sklep online czeka zmiana?"},"content":{"rendered":"\n

Ju\u017c na pocz\u0105tku marca 2023 pojawi\u0142a si\u0119 w przestrzeni online dyskusja w kontek\u015bcie withdrawal button, kt\u00f3ry w za\u0142o\u017ceniu mia\u0142\u2026 U\u0142atwi\u0107 klientom wycofanie si\u0119 z umowy zawartej na odleg\u0142o\u015b\u0107.<\/strong> Wyj\u015bciowa propozycja Unii Europejskiej spotka\u0142a si\u0119 jednak z protestem z ramienia bran\u017cy e-commerce. W efekcie – pocz\u0105tkowa propozycj\u0119 nieco zmieniono.<\/p>\n\n\n\n

2 marca sie\u0107 obieg\u0142 artyku\u0142<\/a>, w kt\u00f3rym jednoznacznie scharakteryzowano propozycj\u0119 legislacyjn\u0105 dotycz\u0105c\u0105 zawierania um\u00f3w handlowych na odleg\u0142o\u015b\u0107. Kluczowym i decyduj\u0105cym aspektem dla sektora e-commerce jest fakt, \u017ce tekst nowej dyrektywy wykracza poza granice um\u00f3w o \u015bwiadczenie us\u0142ug finansowych<\/strong>, wprowadzaj\u0105c rozszerzenie obowi\u0105zku wy\u015bwietlania tzw. przycisku cofania<\/em> dla wszystkich transakcji zawieranych na odleg\u0142o\u015b\u0107 z wykorzystaniem interfejsu internetowego.<\/p>\n\n\n\n

?Ju\u017c teraz klienci kupuj\u0105cy online maj\u0105 pe\u0142ne prawo do odst\u0105pienia od umowy sprzeda\u017cy na odleg\u0142o\u015b\u0107 w ci\u0105gu 14 dni od jej zawarcia.<\/strong>?
R\u00f3wnocze\u015bnie dyrektywa CRD zapewnia sprzedawcom elastyczno\u015b\u0107 w kontek\u015bcie post\u0119powania i informowania konsument\u00f3w o ich prawach.<\/p>\n\n\n\n

Dotychczas taka elastyczno\u015b\u0107 by\u0142a korzystna dla firm, kt\u00f3re mog\u0142y opracowa\u0107 autorsk\u0105 polityk\u0119 zwrot\u00f3w. Zgodn\u0105 z ich modelem biznesowym i oczekiwaniami u\u017cytkownik\u00f3w. Niekt\u00f3re firmy z kolei wychodz\u0105 poza obowi\u0105zki prawne okre\u015blone w ramach dyrektywy CRD. A w efekcie – oferuje polityk\u0119 bezp\u0142atnych zwrot\u00f3w lub przed\u0142u\u017caj\u0105c 14-dniowy okres wypowiedzenia. Co ciekawe, klienci bardzo ch\u0119tnie korzystaj\u0105 z dzisiejszych praw, st\u0105d zasadno\u015b\u0107 w\u0105tpliwo\u015bci o sensowno\u015b\u0107 proponowanych zmian.<\/p>\n\n\n\n

Czytaj te\u017c: MARKETPLACE \u2013 CO TO JEST I JAK DZIA\u0141A?\u00a0<\/a><\/p>\n\n\n\n

Withdrawal button i protest bran\u017cy e-commerce<\/h2>\n\n\n\n

Tymczasem, nie dalej jak kilka dni po propozycji zmian prawnych – siedemna\u015bcie europejskich organizacji handlowych opublikowa\u0142o list otwarty do Unii Europejskiej<\/a>. W dokumencie wyra\u017caj\u0105 dezaprobat\u0119 dla withdrawal button, kt\u00f3ry – zgodnie z za\u0142o\u017ceniami – ma umo\u017cliwia\u0107 konsumentom wycofanie transakcji ju\u017c po z\u0142o\u017ceniu zam\u00f3wienia.<\/p>\n\n\n\n

\n

To rozwi\u0105zanie nieistniej\u0105cego problemu. Prawo konsumenckie po prostu oferuje ju\u017c prawo do odst\u0105pienia od umowy.<\/em> <\/p>\n– komentarz <\/em>Marlene ten Ham, dyrektorki Thuiswinkel.org (holenderskiego cz\u0142onka Ecommerce Europe)\u00a0<\/cite><\/blockquote>\n\n\n\n

\"Withdrawal<\/a><\/figure>\n\n\n\n

Reakcja Unii Europejskiej na list otwarty <\/h4>\n\n\n\n

Okazuje si\u0119, \u017ce Komisja Europejska nie pozosta\u0142a g\u0142ucha na krytyk\u0119. W efekcie – po negocjacjach – ostatecznie zaproponowano oficjalny zapis o funkcji wycofania<\/em>, a nie przycisku wycofania<\/em>. <\/strong>Bran\u017ca e-commerce przyj\u0119\u0142a wi\u0119c \u00f3w modyfikacj\u0119 z zadowoleniem, bo takie sformu\u0142owanie \u00f3w zapisu\u00a0pozostawi elastyczno\u015b\u0107 i pole firmom prowadz\u0105cym dzia\u0142alno\u015b\u0107 online.<\/p>\n\n\n\n

Sama funkcja z kolei b\u0119dzie musia\u0142a nosi\u0107 specjalne czytelne oznaczenia. A wi\u0119c zawiera\u0107 takie sformu\u0142owania jak na przyk\u0142ad odst\u0105pienie od umowy<\/em>. Dodatkowo, z tekstu usuni\u0119to te\u017c wym\u00f3g umieszczania go w tym samym interfejsie internetowym. Funkcja jednak wci\u0105\u017c b\u0119dzie musia\u0142a pojawia\u0107 si\u0119 w miejscu widocznym i \u0142atwo dost\u0119pnym dla u\u017cytkownika.<\/p>\n\n\n\n

Czytaj te\u017c: JAK STWORZY\u0106 DOBRE KATEGORIE PRODUKT\u00d3W W SKLEPIE ONLINE?<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Withdrawal button w za\u0142o\u017ceniu u\u0142atwia klientom wycofanie si\u0119 z umowy na odleg\u0142o\u015b\u0107. Propozycja UE spotka\u0142a si\u0119 z protestem bran\u017cy eCommerce. <\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,24],"tags":[1464,1462,1470,1468,1466,1461,1463,1469,1467,1465],"class_list":["post-2188","post","type-post","status-publish","format-standard","hentry","category-prawo","category-zmiany","tag-co-to-jest-withdrawal-button","tag-czym-jest-withdrawal-button","tag-ecommerce-online-withdrawal-button","tag-ecommerce-withdrawal-button","tag-sklep-online-withdrawal-button","tag-withdrawal-button","tag-withdrawal-button-co-to-jest","tag-withdrawal-button-ecommerce-online","tag-withdrawal-button-sklep-online","tag-withdrawal-button-zmiany-w-sklepie-online"],"yoast_head":"\nWithdrawal button - czy Tw\u00f3j sklep online czeka zmiana? – HotPay - p\u0142atno\u015bci online, p\u0142atno\u015bci mobilne<\/title>\n<meta name=\"description\" content=\"Withdrawal button w za\u0142o\u017ceniu u\u0142atwia klientom wycofanie si\u0119 z umowy na odleg\u0142o\u015b\u0107. 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